Terms of Use

Welcome to It's Cleaning Day. By accessing our platform and utilizing the Cape Booking System ecosystem, you represent that you are at least 18 years of age and agree to comply with and be bound by the following Terms of Use. Please review them carefully.

1. Shared Ecosystem & Cross-Platform Applicability

It's Cleaning Day and Cape Booking System operate as a unified technological ecosystem. Whether you access, log in, or utilize services through itscleaningday.com or capebookingsystem.com, these identical Terms of Use, rules, and regulations apply equally to all users, customers, and independent service providers across both platforms.

2. Platform Role & Independent Contractors

It's Cleaning Day operates strictly as a technology platform and marketplace venue. We facilitate connections, scheduling, and digital management between customers and independent cleaning professionals.

• Independent Business Owners: The cleaners available through this platform are independent contractors operating their own businesses. They are not employees, agents, or joint venturers of It's Cleaning Day.
• No Control: The platform does not direct or control the cleaner's day-to-day operations, the specific methods they use to clean, or their independent Terms of Service.
• No Endorsement: The platform offers information and a method to obtain third-party cleaning services, but does not intend to provide cleaning services itself and has no responsibility or liability for the services provided.

3. Verification, Insurance & Gold Members

It's Cleaning Day does not perform criminal background checks on independent cleaners.

• Gold Members: We offer a premium "Gold Member" network for independent cleaners who wish to actively promote their business locally on our platform. To qualify as a Gold Member, cleaners are required to submit proof of bond insurance, general liability insurance, and professional liability insurance for platform verification. Selecting a Gold Member can connect you with a more reliable, experienced cleaner who understands the importance of quality and communication.
• Unverified Members: Cleaners visible on the platform who have not signed up for the Gold Member network are not asked for insurance documentation by the platform and are not verified. Customers are highly encouraged to independently request and verify documentation (such as insurance or references) directly with non-Gold members.
• Assumption of Risk: By utilizing the platform to book services within your home, you knowingly and voluntarily assume all risks associated with inviting a third party into your residence, regardless of their verification status or Gold Member designation.

4. Payment Flexibility & Platform Security

5. Cancellations, Rescheduling & Surcharges

To respect the time and schedules of the independent professionals, the following automated rules apply to all bookings:

• 30-Hour Notice Rule: If you cancel or reschedule an appointment less than 30 hours before the scheduled arrival window, a late-notice surcharge will automatically be activated and applied to your next visit.
• Frequency Pricing: Recurring cleaning prices (e.g., Weekly or Bi-weekly) are discounted based on consistency. If you skip, cancel, or heavily delay a recurring slot, it will cause a gap in your service history. Your next scheduled visit may automatically revert to a higher frequency pricing tier or deep-cleaning rate.

6. User Conduct & Safe Environment

Customers must provide a safe, hazard-free working environment for the independent cleaners.

• Hazards & Pets: Customers are responsible for securing aggressive pets, ensuring adequate climate control, and confirming the property is free of biohazards, illegal materials, or severe infestations.
• Right to Refuse: Independent cleaners reserve the right to refuse service and leave the premises immediately if the environment is deemed unsafe, unsanitary, or grossly misrepresented. In such events, cancellation fees may still apply.

7. Limitation of Liability for Damage or Theft

Because It's Cleaning Day is a technology venue and does not employ the cleaners:

• We are explicitly not liable for any property damage, theft, or personal injury that occurs during a cleaning service.
• Any disputes regarding the quality of work, damages, missing items, or refunds are strictly between you (the customer) and the independent cleaner.
• The platform is provided on an "as is" and "as available" basis without any warranties of uninterrupted operation or absolute security.

8. Account Integrity, Fraud & Banning Policy

To maintain a safe marketplace for both customers and independent cleaners, It's Cleaning Day strictly enforces a zero-tolerance policy for malicious activity.

• Prohibited Activity: You are strictly prohibited from creating false or spam accounts, intentionally misrepresenting or misleading independent cleaners regarding the scope or condition of a job, or engaging in any intent to scam or defraud.
• Non-Payment: Failure to pay an independent cleaner for services rendered will result in the immediate suspension and permanent banning of your account from the platform.
• Ban Evasion: Attempting to bypass a ban by creating a new account using the same service address associated with a banned account will result in a permanent IP address ban.
• Appeal Process: If your account has been restricted due to a non-payment dispute, you may appeal the ban. To be unbanned, you must provide official proof of payment directly from the independent cleaner's business (e.g., a receipt or written email confirmation from the cleaner). Appeals and proof of payment must be emailed to capebookingsystem@gmail.com for review.

9. Reviews & Feedback Policy

We rely on an honest, transparent review system. To ensure accuracy and fairness:

• Verified Services Only: You may only leave a review if you have actually received a service from the independent cleaner. Furthermore, if you did not pay the business for the services rendered, the service cannot be verified, and you are prohibited from leaving a review.
• No Self-Promotion: Businesses and independent cleaners are strictly prohibited from creating customer accounts to review their own businesses. Any reviews identified as self-promotion will be flagged and permanently removed.
• Right of Reply, Evidence Disclosure & Liability Waiver: We encourage honest feedback but prohibit misinformation. If you post a negative review making claims against a business (including, but not limited to, claims that they "did not finish the job," "completed work incorrectly," or "damaged property"), you are opening the door for the independent cleaner to publicly defend their business. By posting such accusations, you explicitly consent to the business releasing previously private "proof of service" documentation—including photos or videos taken inside your property during the service—to counter claims of misrepresentation or dishonesty.
  
  You explicitly waive your right to sue or hold liable the independent cleaner, It's Cleaning Day, or Cape Booking System for releasing this visual evidence. You acknowledge that these images, videos, and reviews are not strictly private or confined to our internal platform; they may be published to the open internet and viewed by the general public. We strongly advise users to prevent making accusations that may be misleading or inaccurate. Similarly, if a business responds with inaccurate information, the customer retains the right to follow up with their own evidence to prove their case.

10. Messaging & Content Security

When utilizing the in-platform chat or uploading images, please be aware of the following security policies:

• Public Consideration: Chats, uploaded images, and reviews can potentially be viewed publicly or accessed by platform administrators for moderation. Think twice before posting. Even if you request to delete a picture or message, we cannot guarantee that the content is 100% removed from the internet or that other users have not taken screenshots.
• No Sensitive Information: Do not share highly sensitive information—such as payment details, credit card numbers, lockbox codes, or private home access info—within the platform's chat feature. The chat is designed for quick communication and notices. Always share sensitive access or financial information directly with the business via a private phone call or direct email.

11. Privacy & Information Sharing

Your privacy is important to us. It's Cleaning Day does not sell customer information or business information to third-party data brokers. The data provided to us is used exclusively to facilitate and improve the experience between you and the service provider.

• Bidding Privacy: When you post a request for a bid, your full private contact information is hidden from independent cleaners.
• Information Release: Your full contact details are only shared with a specific independent cleaner after you explicitly accept their bid. If you have not chosen to accept a bid, the service provider cannot access your private contact information.

12. Intellectual Property & Copyright Protection

The names, logos, design, text, descriptions, software logic, and the overall "look and feel" (trade dress) of It's Cleaning Day and Cape Booking System are the exclusive intellectual property of our company.

• Prohibited Actions: You are strictly prohibited from copying, stealing, scraping, or recreating a "look-alike" website, app, or service based on our platform.
• Consequences of Infringement: Violating our intellectual property rights will result in immediate account termination. Furthermore, we actively protect our brand and will take aggressive legal action against infringers. This includes filing DMCA (Digital Millennium Copyright Act) takedown notices with your web hosting provider to shut down the infringing website, and pursuing civil lawsuits for financial damages.

13. Mandatory Arbitration & Class Action Waiver

Any legal claims or disputes arising out of your use of the It's Cleaning Day software platform itself (excluding disputes with independent cleaners, which must be handled directly with them) shall be resolved through binding individual arbitration.

You agree to waive the right to assert any claim against It's Cleaning Day in any court and waive the right to participate in any class-action, collective, or representative lawsuit against the platform.